Resetting or deleting an order
The difference between the two buttons, and what neither of them removes from Odoo.
Neither one touches Odoo
The most important sentence on this page: Reset and Delete act on the connector database only. Any sales order, invoice or credit note already created in Odoo stays exactly where it is. To remove it, do so in Odoo yourself.
Reset
Clears what the connector recorded about this order — document numbers and error messages — and returns it to an unprocessed state. The order stays in the list, and any new event or a Retry press processes it from scratch.
Use it when you want the Odoo documents rebuilt after deleting them there by hand.
Delete
Removes the order from the connector database entirely, so it disappears from the screen. If a new event for the same order arrives from Salla it is recreated from scratch.
Which to use
Use Reset in almost every case — it is the gentler option and keeps the order's history. Only use Delete if support asks for it or the order was entered by mistake.
The correct rebuild order
To rebuild an order's documents from scratch:
- Delete or cancel the documents in Odoo first.
- Press Reset on the order in the dashboard.
- Press Retry.
Doing this in the opposite order produces duplicates.