When a quantity does not reach Salla
Symptoms and fixes in order, from the most common to the rarest.
1Is the item mapped?
Open Products Mapping and turn on Unmapped Only. If the item is there, that is your cause and no other step will fix it. Map it, then sync again.
2Is the stock in a counted location?
Open the company record in Odoo and look at the selected locations. Stock in a location outside that list is not counted and shows as zero in Salla.
3Is quantity updating enabled?
On the same company page inside Odoo, confirm the Salla quantity-update switch is on and the merchant id is entered correctly.
4Did the Odoo-side setup run?
On Odoo.sh: confirm the Tecfy addon is installed and its switch is on in the settings panel. On Odoo Online: press Check Only in the settings and confirm the model and scheduled actions exist.
5Has enough time passed?
On Odoo Online the action runs every twenty minutes. Press Sync Now from Odoo rather than waiting.
6Is the Salla connection healthy?
A red bar at the top of the screen means the Salla access token is invalid and no write reaches the store. See "Reauthorizing the app".
7Read the error message
Filter the quantities screen by With errors only and read the column. The message comes from Salla and states the cause directly.
8A Salla quantity that does not match, with no log line
If there is no line for the change in the Salla Product Quantity Log, the connector did not write it. The likeliest explanation is a manual edit in the Salla dashboard. The next sync will correct it.