Create Sales Order errors
Orders for which no sales order could be created in Odoo.
Open Create Sales Order Error
The link opens the screen directly in the Integration Dashboard.
The most important error screen
The sales order is the first document in the chain. If it fails, nothing else happens for that order.
Common causes
An unmapped product — the most frequent cause by a wide margin.
The customer was not created — check Customer errors.
No shipping or COD service set.
No tax set, or the tax does not exist in Odoo.
Wrong warehouse or stock location.
Start with products
Open the Products screen with the Unmapped Only filter. Map what you find, then Retry all here.
Retry once the cause is fixed
Fix the cause first, in Odoo or in your settings, then press Retry on the row. Retrying without fixing the cause fails with the same message.
Delete removes the record, not the problem
The Delete button only removes the error row from this screen. The order is unchanged and its step is still incomplete. Only delete when you have already handled the order by hand in Odoo.