Payment Credit Note errors
Credit notes that could not be created or matched against the invoice.
Open Payment Credit Note Error
The link opens the screen directly in the Integration Dashboard.
When a credit note is issued
When an order with a posted invoice is cancelled and Cancel Invoice Type is set to credit note, and on partial or full returns.
Common causes
No journal set for the credit note.
A locked accounting period.
The original invoice is not posted or is missing.
Reconciliation failed between the credit note and the invoice.
Check the original invoice
Open the invoice in Odoo and confirm it is posted and its balance is what you expect. Most credit note errors come from the state of the original invoice.
Retry once the cause is fixed
Fix the cause first, in Odoo or in your settings, then press Retry on the row. Retrying without fixing the cause fails with the same message.