Customer errors
Customers that could not be created as partners in Odoo.
Open Customer Error
The link opens the screen directly in the Integration Dashboard.
The effect on orders
A sales order cannot exist without a customer. Every error here blocks the related order from reaching Odoo.
Common causes
Receivable or payable accounts not set — by far the most common.
No company selected in a multi-company setup.
Unacceptable data — an email or phone in a format Odoo rejects.
Insufficient rights to create partners.
Start with the accounts
Open the Customer tab in Configuration and confirm the receivable and payable accounts are set, then Retry all.
Or use the pooled customer
If these errors keep recurring and you do not need a partner per buyer, consider the pooled-customer option. See Using one customer for everything.
Retry once the cause is fixed
Fix the cause first, in Odoo or in your settings, then press Retry on the row. Retrying without fixing the cause fails with the same message.