Product errors
Products that could not be created or updated in Odoo.
Open Product Error
The link opens the screen directly in the Integration Dashboard.
Why this screen matters
A product that failed to be created in Odoo will fail every order containing it. Clear this screen before working on order errors.
Common causes
Duplicate code — the barcode already exists in Odoo on another item.
Missing category — the category does not exist in Odoo.
Empty required field — Odoo requires a field the store did not send.
Insufficient rights — the Odoo user cannot create products.
The fix is usually in Odoo
Most of these are fixed by creating the missing category or correcting the duplicate barcode in Odoo, then retrying.
Retry once the cause is fixed
Fix the cause first, in Odoo or in your settings, then press Retry on the row. Retrying without fixing the cause fails with the same message.
Delete removes the record, not the problem
The Delete button only removes the error row from this screen. The order is unchanged and its step is still incomplete. Only delete when you have already handled the order by hand in Odoo.