Update Sales Order errors
Orders whose lines changed but the connector could not apply the change in Odoo.
Open Update Sales Order Error
The link opens the screen directly in the Integration Dashboard.
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When this error appears
When the lines of an already-synced order change and the connector's attempt to update the Odoo sales order does not succeed.
Common causes
The order has been invoiced or shipped — updates are not allowed then.
A rollback failed after the order was cancelled midway through the cycle.
A newly added product on the order is unmapped in Odoo.
Check the sales order in Odoo
If the update failed midway, the Odoo sales order may be in an unexpected state — draft instead of confirmed, say. Open it and check its state and lines before doing anything else.
The Chatter explains what happened
The connector writes a note on the Odoo sales order summarising the attempt, its reason and its outcome. It is the most accurate account of what happened.
Retry once the cause is fixed
Fix the cause first, in Odoo or in your settings, then press Retry on the row. Retrying without fixing the cause fails with the same message.