ZATCA invoice errors
Invoices that were not submitted to ZATCA, or were not accepted.
Requires Odoo 19.3 or later
This screen appears only when your Odoo version is 19.3 or later. On older versions it is not in the sidebar at all.
Open ZATCA Invoice Error
The link opens the screen directly in the Integration Dashboard.
What it lists
Invoices not yet submitted to ZATCA, and invoices that were submitted but whose status is not accepted.
Common causes
Incomplete establishment details in Odoo — the VAT number or address.
Incomplete customer details on business invoices.
An invalid or expired certificate.
Inconsistent tax amounts that ZATCA rejects.
Retrying
After fixing the cause in Odoo, use Retry and the connector asks Odoo to submit the invoice again.
The message comes from ZATCA
The error text is usually ZATCA's own, relayed through Odoo, and can be technical. If it is unclear, go through it with your accountant or with technical support.