Cancel Invoice Error
Invoices the connector could not cancel or raise a credit note against when the order was cancelled.
Open Cancel Invoice Error
The link opens the screen directly in the Integration Dashboard.
The Cancel Invoice Error screen
How the screen appears in the Integration Dashboard.
What this screen lists
Invoices the connector could not cancel or raise a credit note against when the order was cancelled.
Common causes
- The accounting period is locked, which blocks returning the invoice to draft entirely. Change Cancel Invoice Type to credit note, which works with a fresh date.
- The invoice is paid and the payment must be reversed first.
- The credit note journal is not configured in Odoo.
- The invoice is bank-reconciled and cannot be touched.
How to clear it
Read the Odoo message on the row — it says exactly what is missing. Fix the cause in Odoo or in your settings, then press Retry on the row, or Retry Fix All if the cause is shared across every row.
Check the earlier screen first
If the same order appears on more than one error screen, start with the earliest in the pipeline. Fixing the first step usually clears the ones after it.