Duplicate documents in Odoo
Where duplicate sales orders and invoices come from, and how to clear them safely.
The three causes
- Pulling a date range you already pulled from the Orders screen, which recreates the documents.
- Deleting a document in Odoo by hand without pressing Reset on the order in the dashboard, so the connector still believes it exists.
- Retrying after a partial success — invoice creation worked and posting failed, and the retry created a second invoice.
How to clean up
- Cancel or delete the extra document in Odoo first.
- Go back to the Orders screen and find the order.
- Press Reset so the connector drops the stale numbers.
- Press Retry to rebuild from scratch.
The order matters: resetting before cleaning up in Odoo produces a third copy.
Reset does not delete from Odoo
Say it again: Reset and Delete act on the connector database only. Neither removes a single invoice from Odoo. Cleaning up in Odoo is your job.
How to avoid them
- Do not pull a date range unless you have confirmed it is genuinely missing.
- Press Reset in the dashboard whenever you delete a document in Odoo.
- Do not hammer Retry: give the operation time to finish.