Troubleshooting and Support
What to do when something is not working as you expect, and how to reach technical support.
Contents
Reauthorize the app to fix the token issueThe connector rarely loses its link to Salla. If the red bar has appeared at the top of the dashboard, this is the page you need.An order did not reach OdooThe check order that finds the cause nearly every time.Duplicate documents in OdooWhere duplicate sales orders and invoices come from, and how to clear them safely.Odoo will not connectSymptoms of a failed Odoo connection and their fixes, in order.Your subscriptionWhat your plan controls, and what stops when the subscription lapses.Reset and Delete All DataTwo screens with no sidebar entry, one of which wipes everything and requires reinstalling the app.Getting helpHow to reach technical support, and the information that shortens the fix.