Getting help
How to reach technical support, and the information that shortens the fix.
The WhatsApp button
The green floating button in the corner of the screen opens a WhatsApp conversation with support, with your store name and email already written into the message, so you do not need to introduce yourself.
Include these four things
Any report containing these four is resolved far faster:
- The Salla order reference — or the SKU if it is a product problem.
- The name of the screen where the problem appeared.
- The full error text, verbatim rather than described.
- Roughly when it happened.
Attach a file if you can
For mapping problems: run Export Products and attach the file. For order problems: attach a screenshot of the order row on the Orders screen with its badges.
What to check before writing
- Is the red bar showing? See Reauthorizing the app.
- Is the event present in Salla Events?
- Is the order on one of the error screens with a message?
- Is the product mapped?
Those four questions resolve most reports before they are sent.
The Integration Dashboard
The dashboard link, for quick reference.