Nothing is syncing
Five checks in the right order when nothing at all is reaching Odoo from Zid.
1Follow the order
These are ordered from the broadest cause to the narrowest. Skipping one because it "looks fine" is the most common way to waste time here.
21. Is the token valid
Look for the red banner at the top of the dashboard. If it is showing, that is your cause — stop here and fix it.
32. Are events arriving from Zid
Open Zid Events. If it is empty, or the newest event is old, the problem is the webhook subscription — not Odoo.
4Open Zid Events
The link opens the screen directly in the Integration Dashboard.
53. Is the webhook subscription complete
At the top of the Configuration screen, the status must be complete (8 of 8). If not, press the subscribe button and wait for it to finish.
64. Is Odoo reachable
Open Configuration and use Check Connection. A failure here means Odoo is down, the password changed, or the URL changed.
7Open Configuration
The link opens the screen directly in the Integration Dashboard.
85. Are order statuses configured
If events arrive and Odoo is connected but nothing happens, the cause is almost always the Status tab: no status has been set to create the sales order.
9Still stuck?
Open All Order Errors. If there are rows, syncing is working but failing, which is a different problem — see the Error Screens section.