Troubleshooting and Support
What to do when the connector does not behave as expected: tokens, stalled syncing, missing screens, and resetting.
Contents
Reauthorize the app to fix the token issueWhen the red "Zid token is invalid" banner appears, this is the page that fixes it.Common problemsA quick index that routes each symptom to the page that fixes it.Nothing is syncingFive checks in the right order when nothing at all is reaching Odoo from Zid.A screen is missing from the menuWhy some screens are hidden from the sidebar, and how to tell which reason applies to you.Changing your passwordChanging your Integration Dashboard password from the account menu.Resetting the links to OdooClearing the Odoo links from your records so they sync again, without deleting anything.Deleting all dataA permanent deletion of the connector data. Read the whole page before using it.