Resetting the links to Odoo
Clearing the Odoo links from your records so they sync again, without deleting anything.
1Open Reset
The link opens the screen directly in the Integration Dashboard.
2This screen has no sidebar entry
This screen has no sidebar entry; it opens from the link above only.
3What Reset does
It clears the stored Odoo identifiers from your records — the sales order id, invoice id, Odoo product id, and previous error messages — so the records look as though they were never sent to Odoo.
4Choose what to reset
You can reset products, customers, orders, or any combination of them.
5What Reset does not do
It deletes nothing from your Zid store, and nothing already created in Odoo. Existing Odoo documents stay where they are, so re-syncing can produce duplicates.
6Check Odoo before you re-sync
If the sales orders or invoices already exist in Odoo, resetting and re-syncing will create them a second time. Delete or cancel the old documents in Odoo first.
7When to use it
Use it after fixing a wrong setting that produced incorrect documents, or when moving to a new Odoo database.